Refund & Returns Policy – EDU SURI
Effective Date: March 8, 2025
At EDU SURI, we take pride in offering high-quality educational baby products. However, if you are not satisfied with your order, we are happy to assist with returns and refunds.
1. Return Eligibility
- Products must be in new condition, with original packaging and all included accessories.
- Returns must be requested within 30 days of delivery.
- Items that show signs of use or damage will not be accepted for returns.
2. Refund Process
- Approved refunds will be credited to your original payment method within 5-7 business days.
- Refunds will not cover shipping costs unless the item was defective or incorrect.
3. Exchanges
- We allow product exchanges if the item is defective or damaged during shipping.
- Exchanges must be requested within 15 days of receiving the order.
4. Non-Returnable Items
- Personalized baby products.
- Opened hygiene-related items, such as baby toothbrushes and sippy cups.
5. How to Return a Product
To return a product, please contact us at info@edusuri.com with your order number and reason for return. Our team will guide you through the process.
📍 Address: 423 Post Avenue, Kabetogama, Minnesota, United States
📞 Phone: 218-875-5442